Terms of sale
Please read these terms carefully, and print and keep a copy of them for your reference.
About Us
This website is owned and operated by Precision Geomatics Limited, Precision House, Colima Avenue, Sunderland, SR5 3XE. If you need to contact us, please email us at sales@pglsurvey.com or call customer services on 0191 549 8276, VAT number: 828 8719 76, Company registration number: 4902431
Making a contract with us
All contracts between us, the company, and you, the purchaser, are subject to the laws of England. Any order placed with the company, via the web site, or by email, telephone, post, or fax or in person, together with these terms and conditions, represents the only agreement between us and constitutes a legally binding contract. If you are buying as a consumer these terms and conditions do not affect your statutory rights. You will receive confirmation or receipt of your order by email and goods will be dispatched when full payment has been received.
The company will endeavour to state as accurately as possible the availability of goods on its web site and to meet the estimated delivery times whenever possible. However, circumstances beyond the company’s control may occasionally prevent delivery targets from being fulfilled. On such occasions we will meet all orders as quickly as is reasonably possible to do so. When a product has a long-term manufacturer’s delay, or is removed from sale, the company will offer an equivalent product where possible, however we will contact you prior to despatch to gain your written acceptance before despatching the goods.
All images, descriptions and technical specifications are given in good faith and the company will take all reasonable steps to ensure their accuracy, but the company does not guarantee this and can accept no liability for any loss arising from errors in description. All descriptions given are for guidance and do not form part of a contract. Products may vary from images shown. The responsibility for ensuring that any product is sufficient and suitable for a particular purpose is the responsibility of the purchaser. Any advice or recommendation given by an employee of the company is acted on entirely at the purchaser’s risk and no liability for such advice will be accepted by the company or its employees.
The company reserves the right to decline to trade with any company or person.
How to place order
Delivery
Orders for goods which are shown on the web site with 'next day' delivery and that are received before 3.00pm Monday to Friday will be despatched the same day, subject to the goods being in stock. The company may use any method of delivery available to it. The company will endeavour to meet delivery targets, but can accept no liability of any kind for late delivery or non-delivery. Royal Mail First Class Post may be used for some deliveries of smaller or lower value items, and although over 90% of first class deliveries arrive next day, where Royal Mail is used we can not guarantee next day receipt. All delivery prices and lead times quoted on the web site are for mainland UK only when delivered between 9.00am and 5.30pm Monday to Friday. Extra charges will apply for Saturday deliveries or other premium services. Orders which include several products with varying lead times will be despatched when all parts of the order are in stock unless otherwise agreed.
Delivery charges and free delivery offers apply to mainland UK only. Excluded areas include the Highlands and Islands of Scotland, Northern Ireland, Isles of Scilly, Isle of Man and the Channel Islands. For deliveries to these destinations, and to other European destinations including the Republic of Ireland, please contact us for a quotation.
The purchaser must inspect the goods as soon as it is reasonably practicable after delivery and we shall not be liable for any defect in the goods unless the purchaser notifies us in writing within seven days of delivery. In addition, no liability for any claim for damage or non-functionality, missing items or accessories, or the order differing in quantity or description from the delivery note, shall be accepted unless the purchaser notifies the company, in writing, within seven days of delivery. The onus is on the purchaser to prove any non-functionality, loss or shortage. In this instance, company liability is limited to replacement of goods within a reasonable time or a refund of monies in respect of goods at our own discretion. Any goods returned as faulty that are found to have no fault will be subject to a 30% restocking charge. Purchasers are responsible for returning the goods to us, at their own expense and liability and for providing acceptable proof of delivery.
Defects arising from improper use, unauthorised repairs, incorrect storage or handling will not be accepted as grounds for refund or return.
Cancellation and returns
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights — for example, if goods are faulty or miss-described.
Faulty goods
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.
Changes to these terms
These terms were last changed on 10th March 2010. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.